Privacy Policy

This Privacy Policy outlines how RYZA Digital (referred to as we, us, or our) collects, uses, stores, and discloses your personal information via our website (Website).

1. What Information Do We Collect?

The type of personal information we collect depends on your interaction with our Website. Information we may collect and store includes:

• Name
• Email address
• Phone number
• Address
• Login credentials

2. Types of Information

The Privacy Act 1988 (Cth) (the Privacy Act) classifies personal data into different categories:

• Personal Information: Information or opinion about an identifiable individual, whether true or not. If we cannot reasonably identify you, it is not considered "Personal Information".
• Sensitive Information: Includes data about race, ethnicity, political views, religious beliefs, memberships, criminal records, or health data.

We only use Sensitive Information:

• For the primary purpose it was collected,
• For a directly related secondary purpose, and
• With your consent or as permitted by law.

3. How We Collect Your Personal Information

We may collect personal information:

• Directly from you via forms, sign-ups, or contact requests on our Website or related apps.
• Automatically via cookies that enhance your experience. These typically do not personally identify you.

If we collect Sensitive Information, it is managed in line with this Privacy Policy. We may also receive your information from third parties, in which case we will take reasonable steps to notify you.

4. Purpose of Collection

We collect your personal information to:

• Deliver and improve our services and Website functionality
• Communicate service updates or promotional material
• Respond to your enquiries or support requests

We may disclose personal information to trusted third-party providers who support our operations. Maintenance staff may access data during their duties.

By using our Website, you consent to direct marketing communications from RYZA Digital. These will relate to services you'd reasonably expect. You may opt out at any time via the unsubscribe option. Sensitive Information is not used for marketing.

5. Security, Access & Correction

We take reasonable measures to safeguard your personal information. Data no longer required is securely destroyed or de-identified.

We retain personal information for up to 7 years to meet business and legal obligations.

You may:

• Request access to your personal data (APP 12)
• Request corrections to inaccurate data (APP 13)

To submit a request, contact us via the details at the end of this policy.

6. Complaints Procedure

If you have privacy concerns, contact us. Our admin team will review all complaints, and we may request more details to investigate.

If your concern is valid, we'll work with you to resolve it. If unsatisfied, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC).

7. Overseas Disclosure

We do not transfer your personal information overseas unless you request it. If transferred, the recipient may not be bound by the Australian Privacy Principles, and we are not liable for mishandling outside Australia.

8. GDPR (General Data Protection Regulation)

The GDPR may offer additional rights to individuals in the EU. RYZA Digital does not actively target or monitor users in the EU, so the GDPR generally does not apply.

9. Contacting Us About Privacy

If you have privacy questions, access or correction requests, or wish to lodge a complaint:

Email: [email protected]
Subject line: Privacy Enquiry